567luck FAQ
Users of 567luck ask many questions about opening an account, depositing and withdrawing funds, understanding game rules, managing account security, and resolving transaction issues. This page collects the most common questions we receive from our members and provides detailed answers to help you get the most out of your 567luck experience.
This FAQ covers account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), deposit and withdrawal flows, football and live-dealer gaming rules, esports and sports betting markets, account security, and data handling. If you find the answer you are looking for below, you can resolve your question immediately without waiting for support.
Read through the accordion sections that match your question. Most FAQ answers address 567luck members in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. If your question is not answered here or you need urgent assistance, contact our multilingual support team via live chat or email. We respond during standard business hours and can help with account recovery, payment troubleshooting, and compliance queries.
- Account and registrationhow to open an account on 567luck, email verification, KYC document requirements, password recovery, and account closure.
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; processing times; and deposit ranges.
- Games and bettingfootball and tournament coverage (Liga 1, Piala Indonesia, Champions League), live-dealer tables, slot games, and esports markets.
- Account security and datahow we protect your personal information, two-factor authentication, account lockout, and data deletion.
Our support team answers these questions regularly. Find your topic in the accordion below and expand the question to read the full answer. If you need clarification or have a related question not covered here, reach out to us via live chat, email, or the Account help menu.
Account and registration
If you forget your password, visit the 567luck login page and click the "Forgot your password?" link. Enter the email address registered to your account. We will send a password-reset link to your inbox within minutes. Click the link to open the reset form, enter your new password (at least 8 characters, mix of uppercase, lowercase, numbers, symbols), confirm it, and save. You can then log in with your new password. If you do not receive the reset email, check your spam folder or contact our support team with your account email and username. Our multilingual team can verify your identity and send a reset link manually. If you no longer have access to your registered email, we will ask for your KYC documents (ID and proof of address) to confirm your identity before resetting your password.
No. We at 567luck allow only one account per person. Creating multiple accounts is prohibited and may result in account closure and balance forfeiture. We use identity verification and anti-fraud tools to detect duplicate accounts. If you own more than one account, contact our support team immediately to inform us. Depending on the circumstances, we may close the duplicate accounts or ask you to choose which account to keep. Using multiple accounts to circumvent betting limits or bypass account restrictions is a violation of our terms and may lead to permanent suspension from 567luck.
Payments and transactions
567luck does not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), the amount you enter is credited to your account in full. Your payment provider (e-wallet or bank) may charge a small transfer fee; that is their fee, not ours. Similarly, when you withdraw, we process your request at no cost. The amount you request is sent to your payment method without 567luck deduction. Some banks may charge a small fee for receiving money into your account; that is a bank fee, not a 567luck fee. Always verify your payment provider's terms to understand any charges they may apply.
We at 567luck support deposits in multiple ranges depending on your payment method and account status. For e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), you can deposit small amounts (from a few thousand rupiah) up to the daily limit set by your e-wallet provider. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) typically support larger deposits with fewer daily restrictions. Your account may have additional limits based on your verification level. If you have completed full KYC (ID and proof of address verified), your deposit range is generally higher. For specific account preferences on your account, log into 567luck, go to the Deposit page, and view the range for each payment method. If you wish to deposit more than the displayed limit, contact our support team and we can review your account status and may increase your limit after verifying your information.
Games and betting
567luck covers major football tournaments and leagues including Liga 1 (Indonesian domestic league), Piala Indonesia, Champions League, Premier League, Bundesliga, La Liga, Serie A, and international tournaments such as the FIFA World Cup and continental championships. We also list live-betting markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Beyond football, our platform offers live-dealer gaming (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Markets vary by region; users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta may see different tournament availability based on local broadcast rights and applicable regulations. Check the 567luck app or website to view live markets and upcoming fixtures for your region.
We at 567luck reward regular users with a loyalty tier programme. As you play and bet on games and tournaments, you accumulate points based on your activity. Your points contribute to a tier status (Bronze, Silver, Gold, Platinum, and higher). Higher tiers unlock benefits such as faster withdrawal processing, increased account preferences, exclusive betting offers, and dedicated support. You can view your current tier and points balance in your Account menu. Tier levels reset periodically (usually quarterly or annually); your progress toward the next tier is shown on your account dashboard. Points are earned on all gaming activity—sports betting, live-dealer tables, and slots. Refer to our Loyalty Programme page within the Account section for detailed tier benefits and point-earning rates.
Account security and data
We at 567luck encrypt your personal data (email, phone, name, address, banking details) using HTTPS and store it on secured servers protected by firewalls and intrusion detection. Your KYC documents (government ID and proof of address) are stored securely and used only for verification and regulatory compliance. We do not sell your personal information to third parties for marketing. We share data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers and bank partners) only to process your transactions. We may also share data with anti-fraud and anti-money-laundering service providers to protect our platform. If required by law or court order, we will disclose data to legal authorities. Refer to our Privacy Policy for full details on data retention, your rights to access and delete your information, and how we handle cookies and tracking technologies.
Our support team handles inquiries in English and Indonesian. You can reach us via live chat (available during business hours), email, or the Account help section. Choose the language you are most comfortable with and our team will respond in that language. Response times vary; typical response is within a few hours during business hours (Monday–Friday, 08:00–18:00 local time) and longer on weekends and public holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. For urgent account issues (suspected fraud, payment problems, account lockout), use live chat for faster assistance. If your question is about a specific issue (e.g., a deposit not credited, a withdrawal under review), provide your account email, username, and transaction details so our team can investigate quickly.